Spenser Hale

• Earned Project of the Year by leading a monumental business-continuity mitigation project.Addressed multiple single points of failure and single-threaded processes by leading cross-training and documentation. Migrated our platform (TBs of data, 100M URLs, 500k tables) to a new cloud provider — reducing TCO by $305k/yr and increasing uptime to 99.999%.
• Decreased churn to under 2% by leading customer-focused product development.Identified client and business needs and drove development of new outcome reporting dashboards, automated client onboarding steps, and overhauled legacy processes and UIs.
• Saved $1.2M annually across numerous cost-saving projects.Improved tiered caching to reduce uncached hits by 66%. Profiled and identified unused data to slash average database query sizes by 80%. Consolidated a dozen services and vendors.
• Created platform KPIs piped to BI warehouses for cross-team access.Real user experience metrics, product usage and outcomes, and customer demographics — enabling data analysis to identify and address clients at risk of churning.
• Awarded Outstanding Contribution for cultivating a collaborative culture amid a company merger.Organized virtual meet-and-greets and team-building initiatives aimed at social good — including food distribution and environmental cleanups.

ReactJSVueJSFunctional ProgrammingEvent-driven DesignQueue SystemsAPI DesignAPMDataDogNew Relic

• Increased uptime to 99.95% by rearchitecting and migrating our platform to AWS.Designed against EC2, EFS, and RDS to meet new traffic demands. Switched stacks from Windows/IIS/MSSQL to Linux/NGINX/MySQL. Created a step-wise migration plan for thousands of client-controlled DNS records — clients experienced <30s of downtime during off-hours.
• Improved page speed by 400% (P50 4s → 1s) via Cloudflare reverse-proxy cache.Delivered 50M web pages from 200+ data centers in under 100ms. Withstood DDoS attacks — largest recorded was 20M requests per minute.
• Prevented over $2M in fines by auditing and resolving security gaps.Found and mitigated security misconfigurations, sensitive data exposures, SQL injection, and cross-site scripting.
• Modernized backend platform with package management, container, and dependency injection.Implemented service provider pattern and just-in-time runtime processing through event-driven design. Created encapsulation so developers can write declarative instead of imperative code.
• Reduced deploy time from a 2-hour manual process to under 5 minutes.Built CI/CD for a 100k+ file monolith with atomic, zero-downtime deploys. Added health checks and automatic rollbacks.
• Improved MTTR via system health alerts and centralized error reporting.Started capturing error stack traces with request data to improve diagnosis and resolution times.

BackendDevOpsCI/CDGITSVNOOPTDDPHPComposerAWS (EC2, EFS, RDS)AzureBuddyCICloudflareRollbar

• Improved page speed by 300% (P50 12s → 4s) by deploying the platform's first CDN.
• Saved $600k over five years by reducing data center usage by 1.5TB/mo and negotiating a $96k/yr CDN discount.
• Developed MyOMS.org with industry partner AAOMS under a tight deadline for a trade-show debut.
• Updated designs to be WCAG-compliant, ensuring ADA conformance.
• Halved churn by mocking a new intuitive flow for the EMR app from user feedback and research.

TypeScriptJavaScriptVueJSC#JavaADAUXWCAGHotJarInvisionStackPathStripeZendesk

• Produced $250k annually in client billable revenue.
• Added structured markup to platform content for Google featured snippets and optimization.
• Raised video content engagement by 361% through product revamp.

HTMLJSCSSBootstrapjQuerySchemaMicrodataJSON-LDSEOSEMWordPressWistia

MSSQLMySQLIISLEMPLinuxNGINXApachePythonVLANVMware vSphere

CompTIA A+Microsoft Certified AssociateBash ScriptingActive Directory